100K+ TRUSTED CUSTOMERS   |   ★★★★★   |   SINCE 2010
Worldwide location

Customer Service & Marketing Coordinator

 

United Kingdom/ France

 

 

KYM is redefining what luxury means in the modern world.

 

We’re more than a destination for pre-owned designer fashion — we’re a movement built on authenticity, sustainability, and timeless style. From rare, iconic handbags to one-of-a-kind ready-to-wear, our curated collections connect people with the pieces they love, while championing mindful consumption in an age of fast fashion.

 

KYM is a brand under RM365 Group — an international company with operations in the UK, France, and the Netherlands. Our group focuses on aesthetic beauty and high-end luxury, with a strong presence across the European market. In 2024, RM365 Group generated over £20 million in total revenue, including more than £6 million from the France market.

 

Built on a foundation of trust, quality, and purpose, KYM is growing quickly across the UK, France, and beyond. As we expand our global reach, we’re scaling our team with curious, driven, and creative people who want to make an impact — not just in fashion, but in shaping the future of circular luxury retail.

 

Join a fast-paced, collaborative environment where creativity meets commercial ambition. Every role at KYM plays a direct part in our mission: to inspire a more conscious approach to luxury, empowering individuals to express their style without compromise. You’ll work alongside passionate colleagues across departments and locations, and with senior leadership, to bring our vision to life and deliver exceptional experiences for our customers.

 

We look for people who share our values, our high standards, and our appetite for innovation — people ready to help shape the next chapter of KYM as we grow into a truly global brand.

 

Why work with us



  • Bonus Scheme

    Definite bonus twice a year.

  • Salary Review

    Every June and December.

  • Uniform Allowance

    £800/year for formal office attire.

  • Working Hours

    40 hours/week, Mon–Fri, 08:30–17:30 (1-hour lunch).

  • Holidays

    20 days annual leave + bank holidays.

  • Gym Membership

    Available for long-serving team members.

 
Responsibilities
 

  • Act as a primary point of contact for customers via phone, email, and online chat, delivering a professional and helpful service at all times
  • Drive online sales by engaging with customers, understanding their needs, and offering tailored product recommendations
  • Enhance our online presence through targeted social media and digital marketing activities that increase brand awareness and conversion rates
  • Manage and update product listings on platforms including Magento, ensuring accurate descriptions and high-quality imagery
  • Process orders efficiently, liaising with customers throughout to provide updates and resolve queries
  • Monitor customer feedback and identify opportunities to improve processes, customer loyalty, and the overall service experience
  • Collaborate with internal teams to align customer service, marketing, and sales initiatives for maximum impact

 

 

The Ideal Candidate
 

  • Holds a degree in Marketing, Business, or a related field (training provided for graduates; a business diploma is advantageous)
  • Has a solid understanding of Microsoft Office and is confident in learning new software quickly
  • Brings knowledge of e-commerce operations, including order processing, fulfilment workflows, and online merchandising
  • Possesses excellent written and verbal communication skills, with a strong customer service mindset
  • Is familiar with major social media platforms (Instagram, Facebook, TikTok) and understands their role in business marketing
  • Demonstrates strong organisational skills and the ability to prioritise effectively in a fast-paced environment
  • Is self-motivated, target-driven, and committed to exceeding sales goals
  • Has knowledge of Magento (advantageous but not essential)

 

 

The annual base salary range for this role is £28,000 – £32,000, depending on background and experience. Applicants must have the legal right to work in the United Kingdom at the time of application. This position operates within a formal office environment, where professional dress is required at all times. To maintain focus and productivity, personal mobile phone use is limited to the lunch break, and snacking is not permitted during working hours.

 

 

 

JOIN OUR TEAM

Inclusive Hiring

At KYM, we believe exceptional talent comes in many forms. Our recruitment process is built around skills, creativity, and potential — not background. Every candidate has an equal opportunity to showcase their abilities and contribute to our mission of redefining luxury with purpose.

Diversity & Equality

At KYM, our strength lies in our differences. We celebrate diversity and champion equality across every level of the business, ensuring that every voice is heard and respected. From decision-making to daily operations, we are committed to creating an inclusive workplace where everyone can thrive.

Luxury Item Authentication Specialist

 

At KYM, we are revolutionizing the luxury resale industry by combining impeccable quality, expert authentication, and unparalleled customer service. Our team is passionate about luxury goods and dedicated to building a community where preowned treasures find new homes. Join us and contribute to our mission of redefining sustainable luxury.

 

The role of a Luxury Item Authentication Specialist is pivotal in KYM's operations. Your expertise will not be confined to timepieces alone but will encompass a wide array of luxury products. Your primary task is to rigorously authenticate luxury items, ensuring their genuineness. This role demands an acute attention to detail and a comprehensive understanding of luxury brands, their unique characteristics, and market trends. You will be utilizing state-of-the-art tools and techniques to differentiate authentic items from counterfeits, maintaining the integrity of our product line and customer trust.

Key Responsibilities:

  • Authenticate various luxury items, leveraging deep brand knowledge and market insight.
  • Examine intricate details such as stitching, logos, and serial numbers for authenticity.
  • Use advanced tools and technology for thorough and accurate authentication.
  • Keep detailed records and provide comprehensive reports on findings.
  • Collaborate with brand representatives, manufacturers, and industry experts.
  • Develop and lead training programs on luxury brand authentication.
  • Stay abreast of the latest developments in brand characteristics and industry standards. 

Skills, Knowledge, and Experience:

  • Worked in well-known merchants and have at least 5 years of experience.
  • Extensive knowledge of luxury brands and their distinct features.
  • Skilled in using advanced authentication tools and technology.
  • Effective communication skills for liaison with various stakeholders.
  • Previous experience in luxury goods authentication.
  • Commitment to continual learning about industry trends and authentication techniques.
  • Capability to create and implement training programs on authentication.

Job Details:

Working Hours: Full-time, 40 hours per week, Monday to Friday (8:30 – 5:30), 1-hour lunch break.
Holidays: 20 days a year plus bank holidays.
Salary: £35,000.00–£80,000.00 per year, commensurate with skills and experience.

Benefits:

Bonus Scheme: A definite 6-month bonus (every June and December).
Uniform Allowance: £800 per year for formal office attire.
Phone Policy: Personal phones must not be used during working hours, only during lunchtime (no snacking during working hours).

 

Additional Information:

Candidates should prepare a portfolio for potential interview stages.

 We look forward to welcoming you to the KYM team and leveraging your expertise in luxury authentication to drive our mission forward.